Care Act

Service

The Care Act 2014 came into effect on 1st April 2015. The Act introduces principles of wellbeing and prevention and the recognition that an individual, their family and/or carer must be enabled to make decisions regarding their own care and support.

The Care Act places a new duty on local authorities to provide access to independent advocacy to those who would have substantial difficulty in being involved in care and support ‘processes’ and have no appropriate or available individual(s) who can support their involvement.

Eligibility

The person must:

1) Be registered as a Staffordshire or Stoke-on-Trent City Council resident.

2) Have ‘substantial difficulty’ being fully involved in the Care Act assessment.

3) Have no ‘appropriate person’ (unpaid) to facilitate and represent their wishes.

An advocate may be engaged if the above conditions are not met, but only in the following instances:

1) Where the outcome of an assessment may result in a person being placed in an NHS funded establishment for a period exceeding four weeks, or in a care home for a period of eight weeks or more and the council believe it would be in the best interests of the person to arrange for an advocate.

2) Where the council and the appropriate person disagree about who is best placed to support the person and they agree that involving an advocate would be beneficial.

3) Where a person who is not resident in Staffordshire or Stoke-on-Trent has been referred within Staffordshire or Stoke-on-Trent to adult safeguarding.

Independent Advocacy for Prisoners under The Care Act 2014: All prisoners are treated as if they are a resident in the area for the purpose of the Care Act and for as long as they reside in prison. Prisoners are entitled to the same support of an independent Advocate.

Summary – 

The Care Act 2014 mandates local authorities to offer independent advocacy for individuals struggling with care decisions, ensuring their involvement when no suitable support is available.

Our other advocacy services

Independent Visitors

Independent Visitors (IVs) are volunteers who offer confidential support to a young person, separate from social services. We carefully match each young person with the right volunteer based on shared interests.

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Our children’s advocacy service is there to ensure looked after children and young people in Stoke-on-Trent are supported in advocating their wishes and feelings in decisions which affect them.

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Care homes or hospitals must request a Deprivation of Liberty Safeguard (DoLS) if they may be depriving someone of liberty. The RPR service offers independent representation for those under DoLS.

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BME Advocacy is available for anyone in Stoke-on-Trent, aged 18 years or over from a BME community with a disability and/or mental health need. Advocates will support people to articulate their concerns and navigate the NHS system.

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The role of the Parental Advocate is to empower and support parents to fully engage in the Children’s Social Care statutory processes.

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Living in Stoke-on-Trent or Staffordshire and need help with an NHS complaint? This free, confidential service assists in raising concerns and improving NHS services through explanations, apologies, or care improvements.

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The Care Act 2014 mandates local authorities to offer independent advocacy for individuals struggling with care decisions, ensuring their involvement when no suitable support is available.

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An IMHA supports people with issues relating to their mental health care and treatment. They also help people understand their rights under the Mental Health Act (MHA).

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Asist provides IMCA services in Staffordshire and Stoke-on-Trent, supporting individuals without capacity who lack suitable family or friends to consult on best interest decisions.

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GET IN TOUCH

We’re here to listen and support you. If you have any questions, need assistance, or would like to learn more about our advocacy efforts, please reach out to us using the form below. Your voice matters, and we’re committed to making a difference together.

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