Role Description: Administration Volunteer

1. Would you like to gain experience in administration, or have you already got administrative experience and wish to volunteer your time and skills?
2. Do you enjoy interacting with people and being the front line to deal with calls and enquiries?
3. Would you like to be a part of a team working within the health and social sector?

About the Role: As a Volunteer Administrator for ASIST you will help provide general administrative duties around the office including phone cover, referral management and responding to emails and queries.

The role will be flexible between the days of Monday to Friday in the working hours of 9am to 5pm.

Key Responsibilities:

• Answering and diverting telephone calls.
• Responding to emails.
• Filing.
• Making Refreshments.
• Setting up meeting rooms.
• Greeting visitors.
• Scanning, printing and photocopying documents.
• Attend training, supervision and support sessions as required.
• Maintain accurate records and report any concerns or issues to a manager in a timely manner.
• Represent ASIST positively at all times and maintain confidentiality and professionalism in your role.
• Act in accordance with the ASIST policies and procedures and adhere to all relevant safeguarding and child protection legislation.

Skills and Experience:

• Good communication and interpersonal skills, with the ability to build positive relationships.
• Being able to adapt communication to meet the needs of the person.
• Good IT skills.
• Empathy, patience, and a non-judgmental attitude.
• Good organisational skills, with the ability to manage your time effectively.
• To be able to build a good understanding of the service’s offered by ASIST to judge referral eligibility and offer appropriate support and guidance.
• Previous experience of working with vulnerable adults is desirable, but not essential.
• A good standard of written English is essential.

Benefits:

• Being able to work within an award winning advocacy organisation that has an excellent local and national reputation.
• The chance to develop your skills and gain experience working with vulnerable adults in the care sector.
• Training, (safeguarding, GDPR and Data Protection, shadowing opportunities, support and supervision from the ASIST staff team.
• Depending on your commitment, volunteers may be offered the opportunity to undertake the National Advocacy Qualification.
• ASIST will provide a reference after 6 months of volunteering.
• Opportunities to apply for paid employment at ASIST with the guarantee of an interview as an internal applicant.
• Increasing your employability with the experience gained in the role.
• Contributing to a smooth-running service that makes a difference to people’s lives.
• Working as a team and independently.

This role offers a unique opportunity to make a real difference in the lives of vulnerable people. If you are passionate about supporting vulnerable people and have the necessary skills and qualities for the role, we would love to hear from you!